Get to Know GLCCA Board Member Sjorn Lundquist
When Sjorn Lundquist joined the staff of Professional Services Bureau in 1999 as a collector, there were only eight individuals employed at the organization. Today the medical and educational collection agency has a staff of over 100.
While his tenure with PSB began as a collector, he soon found himself as the organization’s sole sales representative. In 2005, Sjorn was promoted to the role of Vice President of Operations and Business Development, and today, as the Vice President of Development he is responsible for identifying new relationships and business opportunities. He is also responsible for supporting the operations team by providing excellent service to current clients while pinpointing and filling innovative requirements within the organization’s current portfolio. In addition, he manages a team of sales agents.
While Sjorn was not active in the former Minnesota Association of Collectors, other members of PSB were. When GLCCA formed, he felt it was the perfect time to get involved. His membership with GLCCA has opened the door for great networking opportunities with like-minded colleagues and has afforded him a greater voice within the industry. “This involvement has not only been helpful in my professional life, but it has been invaluable to our organization as we identify our current and future goals,” Sjorn notes.
In his role on the GLCCA board, he functions as the chair of the Minnesota legislative committee. In this position, Sjorn is heavily involved in identifying opportunities to engage legislators and craft and guide regulations that are beneficial to the debt collection industry.
He is also active on the ACA Council of Delegates. As a delegate, he is involved in selecting ACA board members as well as guiding changes to the bylaws and crafting the direction of the organization as a whole.
Sjorn urges GLCCA members to utilize their membership for all its benefits. “It is a great organization not only for industry advocacy, but also education and networking with other colleagues. These relationships give members better insight into industry challenges and define solutions to overcome them,” he states. “This truly is a supportive group of fellow industry professionals. To not take advantage of their knowledge is a missed opportunity. The benefits far outweigh any time commitment,” he adds.
When considering the future of the collection industry, Sjorn urges that involvement in organizations like GLCCA is imperative. “Our industry is under greater scrutiny at the federal and local levels than ever before. It’s up to everyone in our industry to do what we can to play an advocacy role to ensure a strong future for all of us.”
When he’s not helping develop new business for PSB or advocating for those within the collection industry, Sjorn is a self-described family man who enjoys spending time with his wife and two children. Additionally, living in the heart of the nation’s most pristine forests and lakes, he is also an avid fisherman and enjoys spending time outdoors.