Offering our members the tools they need to be effective in the debt collection industry is what drives us here at the GLCCA. With that in mind, we were thrilled to provide our membership a webinar learning opportunity this past November, which was presented by GLCCA board member David Cherner.
This webinar is the first in a series of informational and educational webinar sessions that will be offered by the GLCCA. “The board wants to make sure that members realize the value of their membership. One way to do this is through webinars that focus on the topics that are important to our members and the industry at large,” Cherner notes.
The CFPB released the latest supervisory highlights early this fall. Often, with the release of this information comes an abundance of questions and need for clarification. The purpose of this GLCCA webinar was to provide this much needed insight. “The supervisory highlights document summarizes the CFPB’s observations based on what it learns from many different industries, including debt collection. We felt the that it was important to give our members details regarding the legal and compliance issues the CFPB identified within our industry,” Cherner shares.
The response to this “lunch hour” webinar was exceptional, with over 50 individuals attending. “While it was only 30 minutes long, we had a great response and a lot of positive feedback. We were also able to gather some great ideas for upcoming webinars, which allows us to continue providing our membership the tools they need to be successful,” states Cherner.
The biggest takeaway from the event was how important it is to carefully read the entire document. Cherner suggests that members pay close attention to the issues regarding consumer verification and call restrictions.
We are looking forward to providing additional webinars in the coming months. If you have any suggestions for future webinar ideas, please feel free to contact us and give us your thoughts.